Zoom Rooms Audio Quality Assessment Playbook
Zoom Rooms issues are often treated as one-off incidents. This playbook turns them into a measurable operating process for portfolio teams.
Who this guide is for: IT managers and facilities leaders managing 10-100 conference rooms in hybrid meeting environments.
Trust note: Keep measured values and inferred guidance separate when deciding room fixes.
Start with room physics
When users report bad Zoom audio, the root cause is often acoustics, coverage, or noise.
Separate room-layer issues from network-layer issues before escalating.
Use a standard Zoom audit
Run the same checklist in every Zoom room so IT, facilities, and AV integrators can compare data cleanly.
- Room volume and glass ratio
- RT60 and noise floor measurements
- Microphone coverage walk test
- Join-test metrics where available
Escalate with evidence
Escalate by evidence: geometry and RT60 first, then mic coverage, then network quality.
This protects team time and avoids hardware swaps when the room is the bottleneck.
FAQ
Can this playbook be used with Logitech, Shure, or Neat Zoom Rooms?
Yes. The workflow is brand-agnostic and focuses on measurable room and capture outcomes.
Should AV integrators use the same checklist?
Yes. Shared checklists improve handoff quality and reduce post-install disputes.
What should we do if call metrics and room metrics disagree?
Re-run measurements, verify test conditions, and inspect placement or occupancy factors before changing hardware.
Related Guides
Measure RT60, noise, and coverage, then prioritize fixes with confidence across your portfolio.
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